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Rental regulations

SPECIAL RENTAL AND RESERVATION CONDITIONS

OnHoliday Apartments

GENERAL PROVISIONS

These Terms and Conditions set out the terms and conditions under which you can book and rent accommodation at OnHoliday Apartments. The contract between the customer and the operator OnHoliday Apartments, is concluded at the time of booking by email or telephone.

GENERAL INFORMATION

The operator of OnHoliday Apartments is AXIN GROUP SP ZOO, 77B/110 OZIMSKA St., 45-370 OPOLE, acting on the basis of a contract with the Owner of the apartment/guesthouse, hereinafter referred to as the flat. OnHoliday Apartments provides services in the field of year-round maintenance and organization of rental of this flat, for short-term tourist stays to Guests/Customers.

The operator of OnHoliday Apartments - AXIN GROUP SP ZOO is before the Guests/Customers a party in matters of the rental service.

The operator of OnHoliday Apartments - AXIN GROUP SP ZOO - is not responsible for the validity of flat offers, managed by the operator, posted on websites other than www.onholiday.com.pl.

 

§ 1. RESERVATION PRINCIPLES

The current offer of flats available for rent can be found on the website www.onholiday.com.pl and in other information materials issued by the operator OnHoliday Apartments - AXIN GROUP SP ZOO.

Once the customer has read the offer, he or she makes a booking on the website www.onholiday.com.pl or the customer agrees with the operator OnHoliday Apartments by phone or email on the details of the date and price of the service. At this point, the flat is booked.

Subsequently, the client will receive an e-mail confirmation of the booking. The confirmation sent will have a unique reservation number and will contain information on the number of the chosen flat, the date of the reservation, the number of persons, as well as the price for the service and any additional charges. From that moment, the client is obliged to pay within 2 days (unless otherwise specified) the booking fee or the fee for the whole stay (depending on the option chosen by the client) in the amount and to the bank account number specified in the booking confirmation. Payment can also be made through the Przelewy24 Settlement Centre (for credit card and e-transfer transactions) . This payment will constitute the booking fee. The customer will be informed by e-mail about the booking of the payment.

Failure to pay the booking fee by the deadline will result in cancellation of the booking. If the client has paid after the deadline and the booking has already been cancelled, the client will be informed and the booking fee paid will not be refunded.

Confirmation of the booking, together with payment of the booking fee, is for the customer confirmation of the conclusion of a contract with the operator OnHoliday Apartments - AXIN GROUP SP ZOO.

The remaining amount to be settled is to be paid by the client no later than 14 days before arrival (unless the option to pay the total amount for the stay on arrival has been selected) .

The booking fee is invoiced when the payment is credited to the operator's account. The operator must be informed of the need for an invoice for the stay at the time of booking. An invoice for the stay, in addition to the receipt, can only be issued if the TIN of the purchaser is included on this receipt.

By booking your stay, you accept the information on the website www.onholiday.com.pl .

The operator has the right to cancel the booking and refund the money without giving any reason.

§ 2. RESERVATION CHANGE

If you wish to make changes to your booking, you must notify the operator of OnHoliday Apartments - AXIN GROUP SP ZOO by e-mail, provided that if the change concerns the date of your stay in the flat, you must do so no later than 30 days prior to the arrival date specified in your order.

Subject to the above, the operator of OnHoliday Apartments - AXIN GROUP SP ZOO, will consider the proposed changes and will inform the Customer of the decision by email.

In the event that it is not possible to amend a booking that has been made, it shall remain in force.

§ 3. CANCELLATION OF A RESERVATION

If a non-refundable offer ("non-refundable offer") is selected, the customer will be charged 100% of the total booking price or the booker makes payment in full for the stay, within 2 days of booking. In case of cancellation of the booking, this fee is non-refundable.

If a partially refundable offer is selected, the customer will be charged 30% of the total booking price or the booker pays 30% of the amount due for the stay, within 2 days after booking. In the event of cancellation of a 30% booking, the booking fee is non-refundable.

"Secure offer 100%". - Possibility of cost-free cancellation and refund of the deposit up to 14 days before arrival. The payment consists of two instalments. The guest will be charged the first instalment of the deposit being 30% of the total booking price after booking and the second instalment of payment up to 100% of the total booking price within 14 days before arrival. The deposit must be paid within 2 days. Conditions for cancellation of the "Secure Offer 100%": Guests may cancel at no cost up to 14 days before arrival and the deposit paid will be refunded up to 14 working days after cancellation. In case of cancellation after the deadline, the guest will be charged 30% of the total booking price. Applies to the offer in the Standard tariff

The possibility of cancellation without charge to the customer exists only if the customer appoints a new guest for the same flat, on the same date, at a rate not lower than the original booking, in each case the cancellation will be confirmed by the operator OnHoliday Apartments - AXIN GROUP SP Z .O.O by email.

Cancellation cannot be based on weather conditions.

In the event that Guests leave the Apartment early (or arrive later) for whatever reason, we will not refund the unused stay.

Making a booking implies acceptance of the terms and conditions on the website: https://www.onholiday.com.pl/regulamin

§ 4. PRICE COMPONENTS

Given in confirmation of reservations flat price, is the gross price and includes:

Staying in the flat of the maximum number of persons set for it on the selected date.

The cost of the utilities consumed by the Guest (energy, water, gas, heating), provided that the consumption is not clearly excessive.

Cost of final cleaning .

Price does not include tourist tax/spa taxwhich is payable on arrival. The fee varies according to the village.

For flats in the Kolobrzeg location, the spa fee from 01.01.2024 is: PLN 6.20/ 1 adult and children per day - payment in cash.

For flats in location Świeradów-Zdrój, the spa fee from 01.01.2024 is: PLN 6.00/ 1 adult and children per day- payment in cash.

 

§ 5. ARRIVAL AND DEPARTURE OF GUESTS, DEPOSIT

The stay starts at 16:00 on the first day of booking and ends at 10:00 on the last day of booking. Check-in takes place until 21:00.

If you wish to be accommodated during non-standard hours, a one-off fee of £150 will be charged.

Unless other arrangements have been made, guests are expected on the first day of their stay from 16:00 upon prior telephone contact with the Resident Operator of OnHoliday Apartments - AXIN GROUP SP ZOO.

Retention of the flat by Guests after 10:00 a.m., will result in a charge of 300% per flat per night.

Guests should leave the flat on the last day of their stay by 10:00 a.m. Handover of keys to a representative of the operator OnHoliday Apartments - AXIN GROUP SP ZOO always takes place in the flat after prior telephone contact with the Resident of the operator OnHoliday Apartments - AXIN GROUP SP ZOO

It is possible to arrange other times for the arrival and departure of guests, but this is subject to the availability of the flat.

A refundable deposit of PLN 500 is added separately to the cost of staying in the flats to cover any damage caused by Guests.

If the guest's stay coincides with the "Sunrise" and "SunFestival" taking place in Kołobrzeg (between 19.07.2024 and 29.07.2024), the refundable deposit will amount to PLN 2,000.

The deposit will be collected by the Operator no later than on the day of arrival of the Guest in the form of cash or a temporary block of funds on the credit card provided by the Guest.

The deposit is refunded in full by the Operator if there is no damage to the flat within 14 days after the end of the stay. At the same time, the Operator informs that the actual time of unblocking the funds on the credit card bank account depends on the credit card company.

Should any damage occur to the flat, the cost of removing the damage will be deducted from the deposit. The deduction of the deposit does not release the Guest from any liability towards the Operator for damages caused in the rented flat, exceeding the amount of the deposit and the Operator's claims on this account.

Rented flats may not be transferred or made available to third parties.

Fee for travel cot with bedding: PLN 50/day.

§ 6. RULES APPLICABLE DURING THE STAY OF GUESTS

The guest is required to check in by completing the On-Line Registration Card or with the Resident to confirm identity. The Client is required to present a document with a photograph.

The person booking the flat and at least one other person staying in the flat during the entire stay must be at least 21 years of age.

The operator stipulates that the flat will not be made available to persons under 21 years of age. If during check-in it is found that the registrants do not meet the minimum age requirement, the booking will be cancelled and the amount due for the stay will be refunded.

Each description of the flat contains indications, inter alia, as to the maximum number of persons allowed to live in the flat, the permissibility of pets and the ban on smoking. Each Guest undertakes to comply with these recommendations, to respect the Owners' property and to observe the generally accepted rules of public order. In the event that the number of persons using the flat from 22:00 to 8:00 declared in the booking confirmation is exceeded (without the consent and knowledge of the operator), the operator of OnHoliday Apartments - AXIN GROUP SP ZOO reserves the right to charge for the additional person(s) according to the price list.

Arrival from dog is only possible in selected flats. An additional charge of PLN 50 per day per dog in flat applies. (Information on which flats accept dogs can be obtained directly from the OnHoliday Apartments booking department: info@onholiday.com.pl; We do not accept stays with cats, rabbits, rodents, birds, reptiles - please understand).

At all times during their stay in the flat, children under the age of 13 must be under the constant care and supervision of adults. The children's legal guardians are responsible for the children's behaviour, including any damage or harm done.

In the event that the number of occupants of the flat is exceeded, or if vandalism or gross violations of public order are found, the operator OnHoliday Apartments has the right and obligation to intervene, up to and including immediate termination of the contract and retention of the payment and deposit collected.

Each time the Guest leaves the flat, he/she should close the windows, switch off the TV and radio as well as household objects, turn off the light, close the taps of the water supply system, check the locking of the door. In the event of loss of a key or remote control for the exit gate, the Guest will be charged with the costs of replacement and purchase of a new lock and remote control. In case of theft after the loss of the key, the operator OnHoliday Apartments, will not be held responsible for the damage caused.

If, during the guest's stay, any part of the flat equipment is damaged or lost through the fault of the guest, the guest is obliged to pay the operator for any resulting loss.

The Guest should immediately inform an employee of the facility of any faults arising in the flat, during their stay. Adequate monetary compensation will be charged for defects caused by the Guest.

Faults can be reported by calling: 536 111 333

An early, unarranged departure of the Guest, without handover of the flat with a representative of the operator OnHoliday Apartments, may result in a claim by the operator.

During the stay, the Guest will be the only user of the flat. Therefore, in the normal course, a representative of the operator OnHoliday Apartments, will only arrive at the flat on call and in the presence of the Guest.

In the event of a breakdown or other fortuitous event in which it is necessary to enter the flat immediately, when it is not possible for the customer to be immediately present, the operator may enter the flat in order to rectify the breakdown or fortuitous event that has occurred. In such a case, two of the operator's employees should enter the apartment together with any third parties necessary to remove the fault. The operator will immediately inform the customer of such a situation by phone, text message or email.

Guests are free to report any issues relating to their stay, including any damages or malfunctions, to representatives of the operator OnHoliday Apartments, either in person to the Resident or at the telephone number provided on arrival.

If, during your stay, you are dissatisfied with the quality of service or for any other reason, which is the responsibility of the operator OnHoliday Apartments, please report this immediately so that we can resolve the problem.

Any doubts, complaints, must be reported within a maximum of 2 hours of receiving the keys to the flat, otherwise, they will not be recognised.

Quiet hours in the flats are from 10:00 p.m. to 8:00 a.m. During this time, guests are required to behave in a way that does not disturb other guests. In the event that Guests behave in an inappropriate manner, disturb public order, curfew, make a disturbance or damage the property of the flat, a representative of the operator OnHoliday Apartments, has the right to immediately remove Guests from the flat, without refund.

The flats are fully equipped and prepared for the use of Guests. It is the responsibility of the Apartment Guests to take care of the property entrusted to them.

The guest bears full financial responsibility for any damage or destruction of objects, equipment and technical facilities caused by him or his visitors.

If the access card to the leisure complex is lost or destroyed (applies to offer with spa access), the guest will be charged an additional fee of PLN 200 per card.

If the keys to the flat are lost, the guest will be charged an additional fee of PLN 500.

Smoking and fish frying are strictly prohibited in all flats. If the ban is broken, the guest will be charged a fine of PLN 1,000.

The feeding of seagulls, pigeons and other wildlife is prohibited on balconies, terraces and common areas of the accommodation facilities.

Before the end of the stay, the guest is obliged to dispose of the rubbish and wash the dishes and pots. If gross mess is left behind, the guest will be charged a double cleaning fee of between PLN 150 and PLN 350.

The guest is obliged to segregate rubbish.

Parties, special events and general disturbance of the peace are prohibited in the flats. In the event of intervention by the Police, the Municipal Police, complaints from neighbours or the building administration, the Landlord reserves the right to impose a fine of PLN 1500 on the Tenant and to immediately remove the Tenant from the rented flat without reimbursement of the amount for the unused rental time.

§ 7. CONFIDENTIALITY OF THE CLIENT/GUEST'S PERSONAL DATA

The personal data of the Client/Guest will be duly secured and used by OnHoliday Apartments- AXIN GROUP SP Z .O.O- exclusively for the purpose of providing the service.

Making a booking implies acceptance of the Privacy Policy -Information Clause, posted on: https://www.OnHoliday.com.pl/polityka-prywatnosci

The law applicable to disputes between the operator OnHoliday Apartments, i.e. AXIN GROUP SP Z.O.O, and the Guest/Client is Polish law. Disputes will be settled by the court having jurisdiction over the registered office of AXIN GROUP SP Z.O.O.

§ 8 COMPLAINTS

Please submit complaints by email to: info@onholiday.com.pl, with a processing time of up to 14 working days.